Refund policy

Damaged, defective, or wrong items
If your item arrives damaged, defective, misprinted, or is not what you ordered, contact us within 14 days of delivery. Please include:
- Your order number
- Clear photos of the item and the problem (a short video if photos don't show it)

Once we confirm the issue, we'll send a free replacement or issue a refund. In most cases you won't need to send the item back. Small variations in print placement or color between screens and the real product are not considered defects.

Returns for fit or change of mind
We do not accept returns or exchanges for fit, size, color preference, or change of mind. Please check the size chart and product details before ordering.

Made-to-order and beauty items
Graphic tees, sweatshirts and hoodies are made just for you, and beauty products can't be resold once shipped, so these are only eligible for a replacement or refund if they arrive damaged, defective, or wrong.

Cancellations
Contact us as soon as possible, ideally within 12 hours of ordering. We'll do our best, but once an order is in production or has shipped, it can't be cancelled or changed.

Lost packages
If your order hasn't arrived 30 days after it shipped, contact us and we'll work with our partner and the carrier to resolve it. Orders marked as delivered by the carrier are not eligible for a refund or replacement, but we'll still help you look into it.

How refunds are issued
Approved refunds go back to your original payment method. Depending on your bank, it may take several business days to appear.

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Refund policy